This process entails a defined set of actions that automatically transfer data from a Genesys Cloud platform to an Amazon Simple Storage Service (S3) bucket. The operational flow copies archived interaction recordings, transcripts, and associated metadata to a designated location within the cloud storage service. For instance, a configuration might be set up to move call recordings daily, ensuring long-term retention and accessibility for compliance or analytical purposes.
The value lies in its ability to meet regulatory demands for data retention, facilitate in-depth analysis of customer interactions, and reduce storage costs within the Genesys Cloud environment. Historically, organizations managed interaction archives manually, an approach that was both resource-intensive and prone to error. Automated systems increase data security, allow for more flexible cost savings, and also allow faster data compliance.
