This document outlines the responsibilities, qualifications, and expectations for an individual in a sales support role, specifically at the level designated as “2.” It details tasks such as order processing, customer communication, data management, and collaboration with sales teams. For instance, it might specify experience requirements, proficiency in CRM software, and expected performance metrics.
Such a structured outline is essential for clarity in recruitment, performance evaluation, and career progression. It benefits both the employer and employee by establishing clear expectations and providing a framework for success. Historically, the formalization of such role specifications has increased with the growth of complex sales organizations and the need for specialized support functions.