Non-destructive testing (NDT) customer support positions involve assisting clients who utilize NDT methods. These roles typically encompass troubleshooting technical issues, providing product information, and facilitating the effective use of NDT equipment and services. An example could be assisting a technician experiencing difficulties with an ultrasonic flaw detector or guiding a client on selecting the appropriate NDT method for a specific inspection.
Such support is vital because it ensures the reliable operation of NDT processes, which are critical for quality control and safety in various industries. Effective support minimizes downtime, enhances the accuracy of inspections, and contributes to the overall integrity of infrastructure and manufactured components. Historically, this support was often provided directly by engineers; however, the growing complexity of NDT technologies has led to the specialization and formalization of these support roles.